Say good bye to slow and outdated legacy contact center solutions. Transition to a cloud-based contact center set up to deliver a fast, scalable, connected, and omnichannel communication experience to your customers.
Enterprise-ready, omnichannel and true cloud contact Centre platform.
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Use WhatsApp Business Platform to acquire and retain customers.
A cloud contact center is a comprehensive solution for managing all customer communication channels, including inbound and outbound calls, chatbots, text messages, social media interactions, and video communicationsâall seamlessly powered by the internet.
Unlike traditional on-premise PBX systems, cloud contact centers eliminate the need for expensive telecom hardware and maintenance. They significantly reduce deployment time, require no upfront costs, offer unparalleled operational scalability, and enable communication from anywhere, at any time.
Ensure smooth communication across all channels, making it easier for agents to resolve queries and enhancing customer satisfaction.
Centralized tools save agents time, allowing them to focus on engaging with customers efficiently.
Access advanced analytics to track key business metrics and optimize customer interactions.
Effortlessly scale your contact center as your business grows, without investing in additional infrastructure.
Ensure smooth communication across all channels, making it easier for agents to resolve queries and enhancing customer satisfaction.
Centralized tools save agents time, allowing them to focus on engaging with customers efficiently.
Access advanced analytics to track key business metrics and optimize customer interactions.
Effortlessly scale your contact center as your business grows, without investing in additional infrastructure.
Manage SMS, WhatsApp, voice calls, video conferencing and more from one interface.
From messaging apps like WhatsApp to various CRM/helpdesk software, integrate all your channels into one interface.
Personalise your welcome message, and route the customer to the right agent seamlessly.
Streamline your process and save agent time with automated SMS, pre-recorded calls, and auto-dialers.
Automatically record all incoming and outgoing calls, whether you need them for training or conflict resolution.
Build your call flow, set up voicemail, custom greetings etc., without needing a developer.
Learn how cloud contact center works and how you can benefit from it in this video.
CQA is an automated solution that enhances conversation quality and operational efficiency. By assessing chat and call conversations against your KPIs and SOPs, CQA guarantees consistent quality adherence while offering significant cost savings.
Cloud contact centers can easily scale up or down to accommodate changing business needs. They offer flexibility in adding or removing agents, lines, and features without the need for costly infrastructure changes.
Cloud-based contact centers eliminate the need for expensive hardware installations and maintenance. By leveraging the cloud, businesses can reduce upfront costs and pay only for the resources they use, resulting in significant cost savings.
It provides built-in redundancy and failover mechanisms, ensuring high availability and uninterrupted service even during outages. This helps maintain customer satisfaction by minimizing communication disruptions.
Seamlessly integrate various communication channels such as voice, email, chat, social media, and SMS. This enables businesses to offer a consistent and integrated omni-channel customer experience.
With cloud contact centers, agents can work from anywhere with an internet connection. This allows businesses to tap into a larger pool of talent, maximize productivity, and offer around-the-clock customer support.
Cloud-based contact center provides robust analytics and reporting capabilities. Businesses can gain insights into agent performance, customer satisfaction, call volume, and other important metrics to optimize operations and make data-driven decisions.
Best success rates, voice quality and reduced latency
24Ă7 customer support via phone, email and Twitter
Easy to understand, detailed reports sent every day
Grow at will, expand without worrying about infrastructure
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